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Job Purpose
The Deputy Manager will support the Registered Manager in the day-to-day operational management of Shiloh Healthcare Services Ltd, including domiciliary care, supported living care services.
The post holder will help ensure that services are safe, effective, caring, responsive, and well-led in line with CQC regulations, company policies, contractual requirements, and best practice. The role includes supporting quality assurance, staff supervision, safeguarding, compliance, performance monitoring, and service improvement.
The Deputy Manager will also support the growth and development of the service by maintaining positive relationships with commissioners, professionals, families, and other stakeholders. They will deputise for the Registered Manager when required and provide strong leadership to ensure high-quality care and support across all service areas.
Key Responsibilities
Operational Management
• Support the Registered Manager with the daily running of Shiloh Healthcare’s domiciliary care, supported living, and extra care services.
• Ensure care visits and support packages are delivered safely, consistently, and in line with agreed care plans.
• Respond promptly to operational issues, including late or missed calls, staffing concerns, incidents, and emergencies.
• Participate in the on-call rota as required.
Quality Assurance & CQC Compliance
• Support compliance with CQC Fundamental Standards and the key areas of Safe, Effective, Caring, Responsive, and Well-Led.
• Conduct and support regular audits of:
• Care plans and risk assessments
• MAR charts and medication practices
• Daily care records and electronic logs
• Incidents, accidents, complaints, and safeguarding records
• Support preparation for CQC inspections, local authority monitoring visits, and contract reviews.
• Help implement and monitor action plans following audits, complaints, incidents, or inspection outcomes.
Safeguarding & Risk Management
• Act as Safeguarding Lead in the absence of the Registered Manager.
• Ensure safeguarding concerns are identified, recorded, escalated, and followed up in line with company policy and local authority procedures.
• Oversee and review risk assessments, including falls, moving and handling, medication, nutrition, skin integrity, behaviour, and environmental risks.
• Work effectively with social workers, safeguarding teams, district nurses, occupational therapists, families, and other professionals.
Staff Leadership, Supervision & Development
• Provide day-to-day leadership, guidance, and support to care staff and senior carers.
• Carry out supervisions, spot checks, appraisals, and performance reviews in line with company procedures.
• Support recruitment, induction, training, and probation reviews for new staff.
• Address poor performance, attendance concerns, and failure to follow company policies promptly and professionally.
• Promote a positive, inclusive, respectful, and professional working culture.
Care Planning & Person-Centred Practice
• Support the development, review, and implementation of person-centred care plans.
• Ensure care and support reflect each person’s needs, preferences, culture, risks, and desired outcomes.
• Support complex care packages and attend multidisciplinary meetings where required.
• Maintain good communication with service users, families, representatives, and professionals.
Administration, Systems & Reporting
• Ensure records are accurate, up to date, confidential, and compliant with GDPR.
• Support rota planning to promote continuity of care and safe staffing levels.
• Use electronic care management systems effectively.
• Prepare reports, summaries, and updates for the Registered Manager and senior leadership team.
Essential Skills, Knowledge & Experience
• Level 3/4 Diploma in Health and Social Care or equivalent.
• Willingness to complete, Level 5 Diploma in Leadership for Health and Social Care.
• Experience in domiciliary care, supported living, extra care, or community-based services.
• Good knowledge of CQC regulations, safeguarding, person-centred care, and quality standards.
• Experience supervising, supporting, and managing care staff.
• Experience completing audits, supervisions, spot checks, investigations, and care reviews.
• Confident using electronic care planning or rota systems.
• Strong communication, organisation, and decision-making skills.
Required
Driven and self-motivated.
Full UK driving licence and access to a vehicle.
Personal Attributes
• Professional, approachable, and reliable.
• Compassionate and person-centred.
• Highly organised with good attention to detail.
• Calm under pressure and able to resolve problems effectively.
• Confident leader and positive role model for Shiloh Healthcare staff.
• Committed to promoting dignity, independence, safeguarding, and high-quality care.
Why Join Shiloh Healthcare Services?
At Shiloh Healthcare Services, we are committed to delivering outstanding, compassionate care that enables children and adults to live fulfilling, safe, and independent lives. We invest in our staff and provide:
• Competitive salary.
• 28 days annual leave, including Bank Holidays.
• Comprehensive induction and ongoing training.
• Career progression and development opportunities.
• Supportive leadership and management.
• Employee recognition and wellbeing initiatives.
• Opportunity to make a genuine difference every day.
Shiloh Healthcare Services is an equal opportunities employer committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references, right-to-work verification, and safer recruitment checks in line with CQC and Home Office requirements.

Job Purpose
Shiloh Healthcare Services is seeking a dedicated and experienced Senior Care / Support Worker to join our Domiciliary Care and Supported Living Services, supporting children and adults with learning disabilities, autism, mental health needs, complex behaviours, sensory impairments, physical disabilities, and other complex care needs.
The successful candidate will play a key role in delivering high-quality, person-centred care and support, empowering individuals to live as independently as possible, achieve meaningful outcomes, remain safe, and participate fully in family and community life while promoting dignity, choice, rights, and wellbeing. They will be reporting to the Deputy Manager and the Registered Manager.

Key Responsibilities
• Provide high-quality, person-centred care and support to children and adults in line with individual care plans, support plans, risk assessments, Positive Behaviour Support (PBS) plans, safeguarding requirements, and agreed outcomes.
• Support individuals with personal care, medication administration, meal preparation, nutrition, budgeting, household tasks, mobility, accessing education, employment, volunteering opportunities, healthcare appointments, and community activities.
• Promote independence, choice, dignity, inclusion, emotional wellbeing, and positive risk-taking while encouraging individuals to make informed decisions about their lives.
• Support the Registered Manager and management team with the day-to-day delivery of high-quality care and support services and lead the team when required.
• Lead shifts, allocate workloads, and provide guidance, mentoring, and day-to-day support to Care and Support Workers.
• Implement Positive Behaviour Support strategies, monitor behaviours of concern, use appropriate de-escalation techniques, and contribute to behaviour reviews and support planning.
• Maintain accurate, timely, and confidential records, including daily care notes, medication records, incident reports, risk assessments, and electronic care records.
• Monitor and report any changes in individuals’ physical health, mental wellbeing, behaviour, or support needs, escalating concerns appropriately.
• Ensure compliance with safeguarding procedures, infection prevention and control, medication management, health and safety requirements, and Shiloh Healthcare Services policies.
• Work collaboratively with families, healthcare professionals, social workers, commissioners, advocates, schools, and other stakeholders to achieve positive outcomes.
• Participate in staff supervision, team meetings, audits, spot checks, quality assurance activities, and service improvement.
• Support the induction, coaching, supervision, and development of Care and Support Workers.
• Act as a positive role model, promoting professionalism, accountability, teamwork, respect, equality, diversity, and inclusion.
Essential Requirements
• Level 3 Diploma in Health and Social Care, or willingness to work towards.
• Previous experience supporting children and/or adults with learning disabilities, autism, mental health needs, physical disabilities, or complex behaviours.
• Experience leading shifts, supervising staff, or supporting colleagues within a health and social care setting.
• Good understanding of safeguarding children and adults, Positive Behaviour Support, person-centred care, the Mental Capacity Act 2005, and CQC Fundamental Standards.
• Excellent communication, leadership, organisational, and problem-solving skills.
• Ability to work flexibly, including evenings, weekends, bank holidays, sleep-ins, waking nights, and on-call duties where required.
• Full UK driving licence and access to a vehicle is desirable.
• Enhanced DBS check and satisfactory employment references.
Why Join Shiloh Healthcare Services?
At Shiloh Healthcare Services, we are committed to delivering outstanding, compassionate care that enables children and adults to live fulfilling, safe, and independent lives. We invest in our staff and provide:
• Competitive salary.
• 28 days annual leave, including Bank Holidays.
• Comprehensive induction and ongoing training.
• Career progression and development opportunities.
• Supportive leadership and management.
• Employee recognition and wellbeing initiatives.
• Opportunity to make a genuine difference every day.
Shiloh Healthcare Services is an equal opportunities employer committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references, right-to-work verification, and safer recruitment checks in line with CQC and Home Office requirements.

Job Description
We are seeking an organised and professional Care Administrator to support the smooth running of the care service. The role involves managing records, handling enquiries, supporting staff administration, and ensuring compliance with company policies and care regulations.
Key Responsibilities
• Maintain accurate staff and service user records.
• Answer calls, emails, and enquiries professionally.
• Support recruitment and onboarding processes.
• Maintain training and compliance records.
• Assist with rotas, payroll information, and documentation.
• Support audits and inspections.
• Ensure confidentiality and data protection compliance.
• Communicate effectively with staff, service users, families, and professionals.
• Report safeguarding or health and safety concerns promptly.
• Provide general administrative support to management.
Requirements
• Previous administration experience preferred.
• Good organisational and communication skills.
• Good IT skills, including Microsoft Office.
• Ability to manage workload effectively.
• Professional, reliable, and trustworthy.
This role may include other duties appropriate to the position and service needs.

About Shiloh Healthcare Services Ltd
Shiloh Healthcare Services Ltd is a growing domiciliary care provider based in Derby, delivering high-quality, person-centred care that enables individuals to live safely and independently in their own homes. We are committed to being relationship-led and carer-focused while maintaining strong regulatory compliance.
The Role
We are seeking an experienced Registered Domiciliary Care Manager to lead the day-to-day running of our home care service. You will be responsible for ensuring safe, effective, and CQC-compliant care delivery, staff leadership, and continuous service improvement.

Key Responsibilities
· Act as the CQC Registered Manager, ensuring compliance with all regulations
· Oversee daily operations and care delivery
· Carry out client assessments, reviews, and person-centred care planning
· Lead safeguarding, quality assurance, audits, and incident management
· Recruit, manage, and develop care staff
· Ensure staff training, supervision, and competency checks
· Build effective relationships with service users, families, and professionals
· Support service growth and community engagement
About You

Essential:
· Experience as a Registered Manager or Deputy Manager in domiciliary care
· NVQ Level 3 in Health & Social Care (or equivalent)
· Willingness to work towards NVQ Level 5
· Strong knowledge of CQC standards and safeguarding
· Full UK driving licence
· Right to work in the UK (no sponsorship available)

Desirable:
· Previous CQC registration
· Train the Trainer qualification

Application Questions
• Will you now or in the future require sponsorship for employment visa status?
• Do you have a valid UK driving licence?
• Are you willing to undergo a background check in accordance with regulations?
Work Location: In person
Job Type: Full-time
Benefits:
• Company pension
• · 28 days annual leave (including bank holidays)
• · Ongoing training and development

Work Location: In person

Job Purpose
Shiloh Healthcare Services is seeking an organised, proactive, and motivated Care Coordinator to join our growing team in Derby. This is a key role responsible for coordinating high-quality, person-centred care services while ensuring the effective day-to-day management of staff rotas, service delivery, compliance, and customer satisfaction.
The successful candidate will work closely with the Registered Manager and Deputy Manager to ensure care is delivered safely, efficiently, and in accordance with CQC Fundamental Standards, company policies, and contractual requirements. You will play an essential role in maintaining excellent relationships with service users, families, staff, local authorities, NHS professionals, and commissioners while supporting the continued growth and success of the service.
Key Responsibilities
• Coordinate and allocate suitably skilled and experienced Care and Support Workers to meet the assessed needs and preferences of service users.
• Produce and manage efficient staff rotas, ensuring continuity of care, adequate staffing levels, and effective use of resources.
• Ensure service users remain at the centre of care delivery by promoting person-centred care and maintaining high standards of service.
• Support the mobilisation of new care packages and contribute to business growth by assisting with new referrals and contract implementation.
• Coordinate assessments, admissions, care plans, risk assessments, reviews, and service commencements within agreed timescales.
• Ensure all service user documentation is accurate, compliant, and maintained in line with CQC requirements and company policies.
• Build and maintain effective working relationships with service users, families, Social Workers, District Nurses, Occupational Therapists, Physiotherapists, Safeguarding Teams, Commissioners, GPs, and other healthcare professionals.
• Monitor electronic care planning and rostering systems to ensure visits are scheduled, delivered, and recorded accurately.
• Participate in the on-call rota and respond effectively to emergencies, staffing shortages, and operational issues.
• Support the achievement of service objectives, Key Performance Indicators (KPIs), occupancy targets, and quality standards.
• Monitor staff compliance, ensuring mandatory training, DBS checks, right-to-work documentation, supervisions, competency assessments, and spot checks remain up to date.
• Support the recruitment, induction, mentoring, and ongoing development of Care and Support Workers.
• Assist in managing staff performance, attendance, conduct, and capability in accordance with company policies.
• Investigate, resolve, and respond appropriately to complaints, incidents, accidents, safeguarding concerns, and service issues.
• Promote a culture of continuous improvement, teamwork, accountability, and excellent customer service.
• Ensure compliance with CQC Fundamental Standards, the Care Act 2014, Health and Safety legislation, GDPR, safeguarding requirements, and all Shiloh Healthcare Services policies and procedures.

Essential Requirements

• Minimum 2 years' experience as a Care Coordinator within a domiciliary care setting.
• Level 3 Diploma in Health and Social Care (or equivalent).
• Good understanding of CQC regulations, person-centred care, safeguarding, and care planning.
• Experience using electronic care planning and rostering systems (e.g. Roundsys or similar).
• Excellent organisational, planning, and time management skills.
• Strong communication and interpersonal skills with the ability to build positive professional relationships.
• Ability to prioritise workload and work effectively under pressure.
• Excellent problem-solving and decision-making skills.
• Experience managing complaints and resolving operational issues.
• Competent in Microsoft Office and general IT systems.
• Full UK driving licence and access to a vehicle.
• Flexibility to participate in the on-call rota and work alternate weekends when required.

Desirable Requirements
• Care Coordinator or supervisory experience within domiciliary care.
• Experience working with local authority and NHS commissioning teams.
• Knowledge of Home Office sponsorship compliance is desirable.

Why Join Shiloh Healthcare Services?
At Shiloh Healthcare Services, we are committed to delivering outstanding, compassionate care that enables children and adults to live fulfilling, safe, and independent lives. We value our employees and offer:
• Competitive salary.
• 28 days annual leave (including Bank Holidays).
• Comprehensive induction and ongoing training.
• Career progression and professional development opportunities.
• Supportive leadership and management.
• Employee recognition and wellbeing initiatives.
• Opportunity to contribute to the growth and success of an ambitious care provider.
• Opportunity to make a genuine difference to the lives of the people we support every day.
Shiloh Healthcare Services is an equal opportunities employer committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references, right-to-work verification, and safer recruitment checks in line with CQC and Home Office requirements.

Job Purpose
Shiloh Healthcare Services is seeking a dedicated and compassionate Care / Support Worker to join our Domiciliary Care and Supported Living Services, supporting children and adults with learning disabilities, autism, mental health needs, complex behaviours, sensory impairments, physical disabilities, and other complex care needs.
The successful candidate will be reporting to the Senior Care / Support Worker and Deputy Manager. They will deliver high-quality, person-centred care and support, helping individuals to live as independently as possible, achieve meaningful outcomes, remain safe, and participate in family and community life while promoting dignity, choice, rights, and wellbeing.

Key Responsibilities
• Provide person-centred care and support to children and adults in line with individual care plans, support plans, risk assessments, Positive Behaviour Support plans, safeguarding requirements, and agreed outcomes.
• Support individuals with personal care, medication, meal preparation, nutrition, budgeting, household tasks, mobility, appointments, education, employment, volunteering, and community activities.
• Promote independence, choice, dignity, inclusion, emotional wellbeing, and positive risk-taking.
• Encourage individuals to make informed choices and participate in decisions about their care and daily lives.
• Implement Positive Behaviour Support strategies and use appropriate de-escalation techniques when required.
• Monitor and report any changes in individuals’ health, wellbeing, behaviour, or support needs.
• Maintain accurate and confidential records, including daily notes, medication records, incident reports, and care documentation.
• Follow safeguarding, infection control, medication, health and safety, and Shiloh Healthcare Services policies and procedures.
• Work collaboratively with families, healthcare professionals, social workers, commissioners, advocates, schools, and other stakeholders.
• Attend supervision, team meetings, training, audits, spot checks, and quality assurance activities.
• Promote professionalism, respect, equality, diversity, inclusion, and teamwork at all times.

Essential Requirements
• Previous experience in care or support work is desirable, but not essential.
• Willingness to work towards relevant Health and Social Care qualifications.
• Understanding of person-centred care, safeguarding, dignity, choice, and confidentiality.
• Ability to support children and/or adults with learning disabilities, autism, mental health needs, physical disabilities, or complex behaviours.
• Good communication, listening, and teamwork skills.
• Reliable, compassionate, patient, and respectful approach.
• Ability to work flexibly, including evenings, weekends, bank holidays, sleep-ins, and waking nights where required.
• Full UK driving licence and access to a vehicle is desirable.
• Enhanced DBS check and satisfactory employment references.

Why Join Shiloh Healthcare Services?
At Shiloh Healthcare Services, we are committed to delivering outstanding, compassionate care that enables children and adults to live fulfilling, safe, and independent lives. We offer:
• Competitive salary.
• 28 days annual leave, including Bank Holidays.
• Comprehensive induction and ongoing training.
• Career development opportunities.
• Supportive leadership and management.
• Employee recognition and wellbeing initiatives.
• Opportunity to make a genuine difference every day.
Shiloh Healthcare Services is an equal opportunities employer committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references, right-to-work verification, and safer recruitment checks in line with CQC and Home Office requirements.

Full job description
Shiloh Healthcare is a dedicated domiciliary care provider committed to delivering high-quality, person-centred support in a professional yet compassionate manner. We are currently seeking reliable, motivated, and conscientious Care Assistants to join our growing team on both full-time and part-time contracts.
We offer flexible working arrangements to support a healthy work–life balance. The ideal candidate will be adaptable, well-organised, and demonstrate a genuine passion for providing care that respects the dignity and individual needs of each service user.
Applicants must be able to work independently using their own initiative, while also contributing effectively as part of a team. Strong communication skills are essential, as the role involves regular reporting to management and collaborative working with other healthcare professionals to ensure the best outcomes for those we support.

Benefits of Joining Our Team:
• Competitive pay rates
• Paid travel expenses
• Flexible work hours with a variety of shifts ranging from 7am starts to 10.30pm finishes, and the potential for sleep ins
• 28 days holiday allowance
• Workplace Pension Scheme
• Uniform and PPE provided
• Fully funded trainings

Requirements of Potential Applicants:
• To work alternate weekends, or one day every weekend
• Excellent interpersonal skills
• Ability to understand and follow policies and procedures
• Reliable and honest with good time keeping skills
• Good English skills in handwriting and speaking
• Use of a car and full driving license

Your duties will include the following:
• Assist clients with personal care tasks, such as bathing, washing, dressing, meal preparation, assistance with medication and toileting
• Hoist and transfer clients using equipment in place
• Accompany clients on social visits, shopping trips, hospital visits, GP appointments
• Observe, monitor and record clients’ physical and emotional well-being, and promptly report any issues to management
• Encourage clients to remain as independent as possible
• Work in accordance with clients’ individual care and support plan at all times
Licence
• UK Driver's Licence (required)